pkr365 Privacy
Policy

pkr365 is the data controller responsible for the personal data collected and processed through the pkr365 platform, operated at pkr365.one. As data controller, pkr365 determines the purposes and means of processing your personal information in accordance with this Privacy Policy.

pkr365 is Pakistan's leading online casino and sports betting platform, offering live cricket betting markets, PSL wagering, premium slot games, live dealer casino tables, crash games, and instant-win titles — all accessible via JazzCash, EasyPaisa, and other approved Pakistani payment methods.

For all data protection enquiries, please contact pkr365 via the support email address published on the pkr365 platform: [email protected]. Our 24/7 live chat team can also assist with initial data queries and will escalate formal data protection requests to the appropriate internal team.

pkr365 collects personal data through the following channels: account registration, account usage, payment processing, KYC verification, customer support interactions, and technical data generated by your device when accessing the platform.

pkr365 does not collect sensitive personal data such as biometric data (beyond liveness verification for KYC where legally required), health information, racial or ethnic origin, political opinions, or religious beliefs.

pkr365 uses your personal data only for the purposes described below. We do not use your data for any purpose incompatible with these stated purposes without obtaining your explicit consent:

• Account Management: Creating, maintaining, verifying, and administering your pkr365 account, including authentication, password recovery, and security alerts;
• Service Delivery: Enabling you to access all pkr365 gaming products — casino games, sports betting markets including PSL cricket, slots, crash games, and live dealer tables;
• Payment Processing: Processing your deposits via JazzCash, EasyPaisa, and bank transfers, and processing withdrawal requests to your designated payment method;
• Identity Verification (KYC): Verifying that you are at least 21 years of age and that your identity matches the details provided during registration, as required by our regulatory obligations;
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeovers, underage gambling, and other prohibited conduct on the pkr365 platform;
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling indicators and applying responsible gaming tools where appropriate, including self-exclusion and deposit limit enforcement;
• Legal and Regulatory Compliance: Meeting our obligations under applicable law, including anti-money laundering (AML) requirements, and responding to lawful requests from regulatory or law enforcement authorities;
• Platform Improvement: Analysing anonymised and aggregated usage data to improve the pkr365 platform, optimise game performance, and enhance the user experience;
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of communications as required;
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.

pkr365 processes your personal data on the following legal grounds, depending on the specific purpose of processing:

• Contract Performance: Processing necessary to perform our agreement with you — operating your account, delivering gaming services, and processing payments;
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC identity verification, AML transaction monitoring, and responsible gaming obligations;
• Legitimate Interests: Processing necessary for pkr365's legitimate business interests, including fraud prevention, platform security, and improving our services — provided these interests are not overridden by your fundamental rights;
• Consent: Processing based on your explicit consent, principally for optional marketing communications. You may withdraw consent at any time by contacting pkr365 support.

pkr365 does not sell your personal data to third parties. However, in the course of providing our services, pkr365 may share your personal data with the following categories of third parties, strictly for the purposes described:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency processing partners receive your payment account details and transaction data solely to process your deposits and withdrawals on pkr365;
• KYC and Identity Verification Partners: Third-party identity verification services receive your KYC documents and biometric data (where applicable) to verify your identity and age in compliance with our regulatory obligations;
• Game Technology Providers: Game studios and live casino operators (such as Pragmatic Play, PG Soft, and Evolution) may receive limited technical data (session ID, game outcome data) necessary to deliver their games through the pkr365 platform. These providers do not receive your full identity data;
• Fraud Prevention and Security Services: Specialist fraud detection and cybersecurity vendors receive technical and transaction data to identify and prevent fraudulent activity on pkr365;
• Regulatory and Law Enforcement Authorities: pkr365 is legally required to disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts upon receipt of a valid legal order or in response to our regulatory obligations;
• Professional Advisors: Legal counsel, auditors, and other professional advisors may access your data where strictly necessary in the context of a specific legal matter or audit engagement, subject to confidentiality obligations.

All third parties with whom pkr365 shares personal data are contractually required to maintain the confidentiality and security of that data and to use it only for the specific purpose for which it was shared.

The pkr365 platform uses cookies and similar tracking technologies to enable core platform functionality, maintain your session, detect fraud, and (where you have consented) analyse platform usage. The following table describes the categories of cookies used by pkr365:

You may manage cookie preferences through your browser settings. Disabling required session and security cookies will prevent you from logging in to pkr365 and using the platform. Disabling analytics cookies will not affect your access to any pkr365 service.

pkr365 implements a multi-layered information security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• Encryption at Rest: All personal data stored in pkr365 databases is encrypted using AES-256 encryption. Cryptographic keys are managed through a dedicated key management system with strict access controls;
• Encryption in Transit: All data transmitted between your device and pkr365 servers is secured using TLS 1.3. pkr365 enforces HTTPS across all platform endpoints with HSTS headers configured;
• Access Controls: Access to personal data within pkr365 is granted strictly on a role-based, need-to-know basis. All internal access to player data is logged and regularly audited;
• Two-Factor Authentication: All pkr365 internal staff accounts with access to player data require two-factor authentication. Players are encouraged to enable 2FA on their pkr365 accounts;
• Penetration Testing: The pkr365 platform and infrastructure undergo regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Incident Response: pkr365 maintains a documented incident response procedure. In the event of a data breach affecting your personal data, pkr365 will notify affected players and relevant authorities within the timeframes required by applicable law.

pkr365 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulatory obligation. The following retention periods apply:

Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an individual player.

Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by pkr365:

If pkr365 becomes aware that personal data has been collected from an individual under the age of 21, pkr365 will immediately close the associated account, delete all collected data to the extent not required for regulatory reporting purposes, and refund any deposited funds in accordance with our responsible gaming obligations.

If you are a parent or guardian and believe that a person under the age of 21 has registered a pkr365 account, please contact pkr365 immediately via live chat or at [email protected]. pkr365 takes under-age gambling extremely seriously and will act immediately upon receipt of any such report.

In the course of providing pkr365's services, your personal data may be transferred to, stored, or processed in countries other than Pakistan. This may occur in the context of our cloud infrastructure hosting, game technology providers, and certain specialist service providers whose operations are based internationally.

Where personal data is transferred outside Pakistan, pkr365 takes steps to ensure that appropriate safeguards are in place to protect the data in accordance with this Privacy Policy and applicable data protection standards. These safeguards may include:

• Contractual data protection clauses (standard contractual clauses) incorporated into agreements with receiving parties;
• Transfers to countries that provide an adequate level of data protection under applicable standards;
• Certification schemes or binding corporate rules where applicable.

By using pkr365 and accepting this Privacy Policy, you acknowledge that your personal data may be transferred internationally in the manner described above. pkr365 will not transfer your data to a jurisdiction that offers materially less protection than the standards described in this Policy without your explicit consent.

pkr365 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or our regulatory obligations. Where changes are material — meaning they significantly affect your rights or how your data is used — pkr365 will provide advance notice via the platform and, where possible, via direct communication to your registered mobile number or email address, at least seven (7) calendar days before the changes take effect.

Minor updates, such as typographic corrections, clarifications, or updates to reflect changes in service terminology, may be made without advance notice and will take effect upon publication. The version number and effective date at the top of this Policy reflect the most recent revision.

The most current version of the pkr365 Privacy Policy is always available at pkr365.one/privacy-policy. Your continued use of the pkr365 platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should stop using pkr365 and close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkr365 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly from the pkr365 platform — response within 2 minutes;
• Email: [email protected] — please use the subject line "Privacy Enquiry" for data protection matters;
• Subject Line for Formal Requests: "Data Rights Request" for access, erasure, portability, or correction requests.

pkr365 will acknowledge all privacy-related queries within 48 hours and will provide a substantive response within 30 calendar days. For complex data access requests, pkr365 may extend this period by a further 30 days where justified, with notification to you of the extension and the reasons for it.

If you are not satisfied with pkr365's response to your privacy complaint, you may have the right to escalate the matter to a relevant supervisory or regulatory authority depending on your jurisdiction. pkr365 will cooperate fully with any such investigation.